With the number of portals available to the general public to review businesses, at some point you will have to deal with items that are damaging to your reputation. As an entrepreneur, this can be especially complex if you do not have a vast amount of resources available. Understanding the best way to manage such attacks can help you gain control over the situation more quickly, mitigating any unnecessary damage, and preserving customers, along the way.
When one sees inflammatory remarks about one’s business, it may be tempting to respond immediately and harshly. It is important to realize that such negative conversations can ultimately reflect poorly on your business. By avoiding a back-and-forth, you can limit the impact the critiques may have.
It is also important to assure your current customers, especially if the statements could cause concern about the continuation of your business. You can further calm any fears for current and potential customers by offering additional value through quality content, products or services. This can help bring in more positive feedback, balancing the impact of any negative statements.
Don’t be afraid to reach out for support when needed. This can include confiding in a friend or family member about your fears or concern, as well as reaching out to a professional company like Search Cleanup (http://searchcleanup.com/) for assistance.
Continue to focus on the reasons you started your business as this may help provide the strength necessary to push past the incident. Focus on your passions and work to bring a high quality offering into the market.
If at any point you feel the negative information is more than you can address personally, look into professional reputation management services.